Privacy Policy

Last updated: 1 February 2024

This Privacy Policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We strive to protect the Personal Information of our stakeholders including but not limited to our members (including potential members), sponsors, partners, contractors (including potential contractors), and tenants (including potential tenants) (collectively ‘Stakeholders’). The Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information which may be collected from our Stakeholders and/or stored include without limitation:

  • names, addresses, and telephone numbers
  • email addresses
  • payment information (such as credit card or bank details)
  • member number
  • transaction details relating to your investments with the Co-op
  • computer IP addresses and online behaviour

We may collect Personal Information from you in various ways including dealing with you in person, by telephone, by email, via our Website ( , from social media sites (including Facebook), or through the Co-op ‘Application for Membership‘ form.

Sometimes we may collect Personal Information from a third party (but only if you have consented to such collection) or from a publicly available source.

We collect, store and use personal information in order to:

  • facilitate your membership of the Co-op
  • facilitate your subscription to our newsletters
  • facilitate payments to the Co-op
  • allow you to share feedback with the Co-op
  • allow us to provide you with relevant information regarding the Co-op’s business and offers
  • perform any other duty required to effectively operate and manage the business of the Co-op

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

The Co-op (and its employees, contractors, agents and officers) and other third parties we may engage to assist with the operation of the Co-op, such as third parties we may engage to administer, maintain or assist with the operation of websites or marketing initiatives, will have access to such Personal Information required by them to perform their functions – the Personal Information may not be used for any other purpose.

Third Parties and Third Party Sites

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

The Website may contain links to and from the websites of third parties (‘Third Party Sites’). If you follow a link to any of these Third Party Sites please note that they have their own privacy policies and that we do not guarantee website links or policies of third parties.


A cookie is a piece of information that is stored on your computer’s hard drive by your web browser that tracks your movements within websites. The Co-op may use cookies for tracking purposes and the data our server collect may include:

  • your computer’s IP address and browser type
  • webpages you were visiting before you came to our website
  • the pages you visit on our website
  • the time spent on those pages, items and information searched for on our website, access times and dates, and other statistics.

The information is collected for analysis and evaluation in order to help us improve our website and the services we provide. This data will not be used in association with any other Personal Information. Most browsers are automatically set to accept cookies but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our Website.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, and there is no obligation under law to retain it, we will take reasonable steps to destroy or permanently de-identify your Personal Information.

Access to your Personal Information

If you wish to access your Personal Information, please contact us in writing. Security procedures mean that we may request proof of identity before we reveal Personal Information. If you think your Information has been mishandled and wish to notify us or lodge a complaint, please contact us in writing. We will respond to any requests as soon as possible.

We will not give your Personal Information to a third party unless:

  • you have given your consent
  • you would reasonably expect, or have been told, that information of that kind is usually passed to a third party
  • it is required by law or a government authority
  • it is already within the public domain

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. We will update the information when you inform us of any change to your details. You have the right to request corrections of any inaccurate information.

Policy Updates

This Policy may change from time to time and is available on our Website.

Contact details

Castlemaine Community Investment Co-operative Limited
16A Lyttleton Street
Castlemaine Vic. 3450